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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Alyssa Ibarra

Alyssa Ibarra

October 9, 2025

5  out of  5
rating by Alyssa Ibarra
"Great service"
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Elizabeth Ibarra

October 9, 2025

5  out of  5
rating by Elizabeth Ibarra
"Gracias por tu servicio"
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A. S.

October 9, 2025

5  out of  5
rating by A. S.
"Thank you for your service"
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P Kennebrew

October 9, 2025

5  out of  5
rating by P Kennebrew
"This is THE ONLY insurance company you need. Got auto and homeowners same day with unbelievable rates. Star was knowledgeable and extremely professional-I had a million questions 😔. This office came highly recommended and I see why. Friendly, personable and did all of the leg work all while providing options. Highly recommend for your renters, personal belongings, homeowners and auto policies."
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Tracey Stafford - Johnson

October 9, 2025

5  out of  5
rating by Tracey Stafford - Johnson
"It was amazing day today! I got to see a wonderful Agent/friend for over 30 years of exceptional service Ms Donna Austin, best Agent in the industry. Go see her. She's amazing. You won't be disappointed."
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Enrique Cervantes

October 6, 2025

5  out of  5
rating by Enrique Cervantes
"It was very easy and simple to get my insurance. Everything was well explained. I thought my down payment for my insurance was a good quote. The representative Estrella was very knowledgeable and well mannered and versed in her industry. I think State Farm for the insurance and the coverage in my car"
We responded:
"Thank you so very much Mr. Cervantes! Star(Estrella) is valued for her knowledge in our agency! Welcome and we look forward to serving you for years to come!"
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Rashida Dotson

October 3, 2025

5  out of  5
rating by Rashida Dotson
"Donna is the best!!!"
We responded:
"Thank u so much for the 5 star google review!"
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Sabin Dhaugoda

October 1, 2025

5  out of  5
rating by Sabin Dhaugoda
"Everything was smoothly done and Estrella was great. Thank you"
We responded:
"Thank you so very much for your feedback regarding you interaction with Estrella! Have a wonderful day!"
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Deitra Holly

September 30, 2025

5  out of  5
rating by Deitra Holly
"So grateful for my H.R. Mack State Farm team. Emily you rock! I appreciate your quick responses and always helping me get answers to all of my many questions.#taking careofmycarandlifeInsurance."
We responded:
"Thank you so very much Ms. Holly! We greatly appreciate you and your business! Enjoy your Tuesday!"
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Anaibony Rondon

September 30, 2025

5  out of  5
rating by Anaibony Rondon
"Thank you so much!"
We responded:
"Thank you!!"
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britney washington

September 29, 2025

5  out of  5
rating by britney washington
"this firm has great customer service its very warm and welcoming the staff is very attentive and friendly i 100% recommend HR MACK!!"
We responded:
"Thank you so very much Ms. Washington! I appreciate you and your business! Make it a great Tuesday!"
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Michael G

September 25, 2025

5  out of  5
rating by Michael G
"Donna is very professional, detailed, straightforward and hilarious altogether. Oh and I don’t want to forget, she smelled extremely well. This visit was the best."
We responded:
"Thank you so very much Mr. Griggs! We really appreciate your business! And yes she is very attentive to detail. Enjoy your Thursday!"
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Gabriela Aguilar

September 25, 2025

5  out of  5
rating by Gabriela Aguilar
"Estrella provided outstanding service and helped me find the best insurance quote for my teenage kids. After comparing several providers, her offer stood out for both coverage and cost. She’s knowledgeable, responsive, and truly cares about helping her clients. Highly recommended!"
We responded:
"Thank you so very much Ms. Aguilar! I appreciate you expressing your interaction with Star! She has a wealth of experience and knowledge! Make it a great Thursday!"
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Jamie Davis

September 20, 2025

5  out of  5
rating by Jamie Davis
"Excellent service provided by amazing people."
We responded:
"Thank you so very much Jamie! We appreciate you tremendously!!"
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Linda Carter

September 20, 2025

5  out of  5
rating by Linda Carter
"Great service"
We responded:
"Thank you so very much Ms. Carter! Enjoy your Monday!!"
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Regan Davis

September 20, 2025

5  out of  5
rating by Regan Davis
"I 100% recommend!👍❤️"
We responded:
"Thank you so very much Ms Davis! We appreciate your business!"
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Leilani Fields

September 18, 2025

5  out of  5
rating by Leilani Fields
"Always providing exceptional service. All requests answered professionally and promptly. For your insurance needs, contact HR Mack!! You will not be disappointed!!"
We responded:
"Thank you so very much Ms. Fields! I appreciate your business! Make it a great Thursday!"
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John Hamlett III

September 17, 2025

5  out of  5
rating by John Hamlett III
"HR Mack’s agency serves his clients with friendly dedicated service. I would definitely recommend his agency to oversee any insurance needs for your family. HR is very hands on and personable. He will go the extra mile to make sure his insureds needs are met. The Office Manager Starr is very knowledgeable and took the time to answer my concerns and questions. This is the type of top rated service my family received from HR and his office staff."
We responded:
"Thank you so very much Dr. Hamlett! We greatly appreciate you and your family for being customers of ours for over 20 years! Enjoy your Wednesday!!"
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Cathy Bates

September 16, 2025

5  out of  5
rating by Cathy Bates
"We have received award winning service with H R Mack State Farm for years! We especially appreciate the outstanding customer service we can depend on from Donna, the Account Manager. We are very happy customers indeed!"
We responded:
"Thank you so very much Ms. Bates! We greatly appreciate you and your business! Enjoy your evening! "
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Anaibony

September 15, 2025

5  out of  5
rating by Anaibony
"He is amazing! Great customer service will recommend to all family and friends."
We responded:
"Thank you so very much Anaibony! Make it a great day! "
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talya Mckelphin

September 14, 2025

5  out of  5
rating by talya Mckelphin
"Hr mack has the best service and its fast efficient, and they truly care about they’re clients."
We responded:
"Thank you so very much Ms. McKelphin! We truly appreciate you and your business!"
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Trina

September 10, 2025

5  out of  5
rating by Trina
"Donna is very knowledgeable. What sets Donna apart from any agent I've worked with is her commitment to personalized service. Donna took the time to understand my specific needs and found a tailored policy that was a perfect fit."
We responded:
"Thank you so very much Trina! I appreciate you acknowledging Donna’s immense talent! We look forward to serving your insurance needs!"
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Raelyn Brown

September 8, 2025

5  out of  5
rating by Raelyn Brown
"Great experience! Service was quick, and he was ready to help with everything I needed. I’ll definitely be returning for more services in the future."
We responded:
"Thank you so much Raelyn for becoming our newest customer! "
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Amy Burke

September 3, 2025

5  out of  5
rating by Amy Burke
"The sweetest and most caring agent I have ever dealt with. Donna was amazing! Trying to get this policy for my 86 years old father in law took som time and effort and Donna was so patient and super kind!!!"
We responded:
"Ms. Burke, thank you so very much for the kind words you expressed about Donna! She is awesome!!! Have a wonderful day!"
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K Byrd

August 29, 2025

5  out of  5
rating by K Byrd
"I have had the privilege of knowing Donna Austin for over 30 years, and her dedication has never wavered. She was my agent when I first joined State Farm, and thanks to her exceptional service and guidance, I have become an elite customer. Donna is truly one in a million—sharp, articulate, and deeply committed to her clients' needs. Even during her brief time away from State Farm, I continued to seek her advice on industry changes and policy updates. Her insight and support never stopped, which speaks volumes about her integrity and passion for helping others. Now that the prodigal daughter has returned to State Farm, I could not be happier. Welcome back, Donna Austin—your presence makes all the difference."
We responded:
"Thank you so very much Ms. Byrd! Donna is exceptional and her presence has been met with open arms with new and existing customers! I appreciate your continued confidence in her. Thank you again and have a wonderful Labor Day weekend!"