State Farm® Insurance Agent H R Mack

"The sweetest and most caring agent I have ever dealt with. Donna was amazing! Trying to get this policy for my 86 years old father in law took som time and effort and Donna was so patient and super kind!!!"

"I have had the privilege of knowing Donna Austin for over 30 years, and her dedication has never wavered. She was my agent when I first joined State Farm, and thanks to her exceptional service and guidance, I have become an elite customer. Donna is truly one in a million—sharp, articulate, and deeply committed to her clients' needs. Even during her brief time away from State Farm, I continued to seek her advice on industry changes and policy updates. Her insight and support never stopped, which speaks volumes about her integrity and passion for helping others. Now that the prodigal daughter has returned to State Farm, I could not be happier. Welcome back, Donna Austin—your presence makes all the difference."

"Donna Austin is an amazing agent. She knows how to take care of business in a professional way."

"Donna Austin is the most professional agent at State Farm I have ever met she gets the job done."

"Donna is the best agent at state far.."

"Mr. Mack and his office staff are always transparent with all information discussed."

"Donna Austin is an amazing and professional agent."

"Donna is a great and loving agent"

"Emily Escobar was extremely helpful and professional throughout the entire process. She guided me with my driver’s education course, helped me apply the tracker, and even made sure I got a discount. She was responsive, patient, and made everything smooth and stress-free. Highly recommend her support!"

"Called the office of HR Mack to get a price quote and spoke with Donna Austin. What a absolutely FANTASTIC experience! She was extremely helpful and attentive, answered all my questions, and made switching from my current carrier a breeze. I'd give more than five stars if I could. Thanks Donna and HR, you're the best!"

"Thank you for being helpful through the processes of payments & all other issues that have arose during my time with your insurance!! Its is greatly appreciated!!"

"I must say since I transitioned my polices from Denver to Dallas HR Mack & Donna have provided TOP TIER service. They definitely know what it means to make sure the customer is happy and has a clear understanding of the services they are providing. Johnny on the spot call backs and will get down to the bottom of whatever the issue is. The list goes on & on. I could go on forever. Big shout out to Donna. She’s the 1, 2 & 3"

"This is by far the best Agent and team to work with."

"Just wanted say I’ve been with State Farm for years and Donna Austin has given me great customer service and keep up the great work Donna woo hoo!!!"

"I had the best customer service thanks to Donna right at the moment I needed it when purchasing my car. Everything was explained to me quickly and I had everything ready to go in less than 5 minutes. Thank you for the kind and brilliant service!"

"Donna was able to help us navigate a tricky insurance policy to make sure our coverage was kept and our policy cost low."

"Donna is a top agent for H.R. Mack - State Farm Insurance. My experience with her was great. I came in feeling apprehensive and anxious about understanding my auto policy billing, and came out feeling happy. Donna listened to my story, gave me the answers to my concerns, told me the truth about the mathematics of policy computations, and helped me get up to date with payments and feel comfortable again. Five stars for Donna, and thank you!"

"H R Mack is a wonderful agent. He truly connects and cares about his clients. He has helped our family out on numerous occasions with policy advice and options Additionally Donna Austin, account manager, deftly, respectfully and politely assisted me this week to navigate a tricky policy update for my aging parents."

"This team is outstanding! Super helpful, professional, and always quick to respond. They made getting insurance easy and stress-free. Highly recommend!"

"I recently had a great experience with this team. I feel like they really went above and beyond they were helpful and knowledgeable, making the process stress by making sure that I understood all of my options before we agreed on the best options, I really appreciate their customer service. I will be recommending them to anyone I know in need of insurance."

"Donna in H.R. Mack’s office was very kind & patient with me when I called inquiring about my escrow account regarding my mortgage. She was highly knowledgeable regarding my issues. I appreciate the time she took today trying to resolve my concerns."

"Really great place I recommend coming here for any car accident problems and there’s great customer service they always make you feel welcomed."

"Very amazing place!"

"This office is amazing! Hands down one of the best offices I have been in. Top tier customer service from Donna. I'm not changing."

"Everything was super easy from the first phone call, to signing the new policy. Very friendly people, took care of everything I needed."