State Farm® Insurance Agent H R Mack
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Shobal Johnson
March 16, 2026
"It was a great experience. I got all my insurances consolidated to one place. I increased my renters insurance to match my current status. It was a good visit. Donna is great!"
"Shobal, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent H R Mack’s Team!"
Joy Schumpert
March 9, 2026
"I really appreciate the service I get from the women in this office. They have always been exceptionally professional and helpful. I left for about a year because I thought I could get a better deal (cheaper) somewhere else. I can tell you, the $15/ month I “saved” was definitely not worth it. I won’t leave again."
"Thank you for your kind review of State Farm Agent H R Mack’s Team. We appreciate it!"
SERGIO ESPINOSA
March 9, 2026
"Always professional. All my questions answered."
"Wow, thank you for the amazing 5-star review! It means a lot to us here in N Richland Hills to know that you had such a wonderful experience with us here on State Farm Agent H R Mack’s Team."
David Menefee
March 9, 2026
"They staff is always nice and helpful."
"Thanks David! You are not only a client but a very good friend! HRM"
Erica Hernandez
March 6, 2026
"Estrella was super helpful getting my car insurance going. She is kind and patient. And the process was super quick! Definitely recommend"
"Thank you so much for the 5-star rating, Erica! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
Terry Baker
March 5, 2026
"Had issues with policy and Donna and Emily assisted with above satisfactory results."
"Thanks so much for the fantastic rating, Terry! We are so glad you had a positive experience with us here on State Farm Agent H R Mack’s Team. If there is anything we can do for you in the future, just give us a shout! "
lunartiger1426
March 5, 2026
"Emily was very helpful, she took her time and answered all my questions. She made sure that everything was correct for me and my husband. Very good experience"
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent H R Mack’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in N Richland Hills ."
taha khalid
March 5, 2026
"I have had very good customer service from them. I have been with them for about 3 years."
"Thank you for the amazing review, taha! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Carrie McMahan
March 2, 2026
"I went in to get insurance on the vehicle I was just about to purchase. I was greeted very quick and helped just as quick. I also received a quote and got insurance. The lady I worked with was great."
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
Jeanay Duffie-Slider
February 25, 2026
"Excellent customer service! They are responsive, knowledgeable, and made the entire process of my insurance experience easy. I felt supported every step of the way. Highly recommend! HR Mack and team NRH ROCK!!"
"Thank you so much for the 5-stars, Jeanay! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
R Stewart
February 25, 2026
"Outstanding Customer Service"
"Thank you so very much Ms. Stewart! We greatly appreciate you! Make it a great Wednesday!!"
Jimmy Roberts
February 20, 2026
"Everyone at this office is OUTSTANDING!! If you are in search for a new agent, Check HR Mack!!"
"Thank you so very much Mr. Roberts! We appreciate you and your business! Have a wonderful weekend sir!"
Jessica Banks
February 5, 2026
"Beautiful voice and very polite respectful and patient!! Thank you Miss Donna Austin !!! 🥰🥰"
"Thank you so much for the 5-star rating, Jessica! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
jessica stephens
January 27, 2026
"Ms Donna Austin was very knowledgeable and took her time with me to make sure I understood. She was awesome and I would recommend her to my family and friends."
"Thank you so very much Jessica! Donna is awesome and we appreciate your recommendation of your experience. Make it a great day!"
Michael Richards
January 21, 2026
"Wonderful experience working with Mr Mack. Would highly recommend for my family and friends."
"Thank you so very much Mr. Richard’s! We appreciate you tremendously!"
Caleb Dill
December 16, 2025
"Awesome people all around! Very kind and service oriented. High recommend."
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
v burton
November 19, 2025
"Mr. Mack has been a trusted agent with my family for 20+ years. Mr. Mack's team is also to be commended for their ethics, and hard work they exhibit on a daily basis. As I have grown in my life events, they have been with me for every change, life event , and scenario we have faced. Please consider my review for serious regard on choosing Mr. Mack and his team as a trusted professional."
"Thank you so very much Mr. Burton. We appreciate you and your business and we look forward to serving you and your family for many years to come!"
Iris Pelton
November 12, 2025
"I've been with HR Mack for 25 years, and he's my family's insurance agent - simply the best! He's always willing to help and checks on his clients to make sure things are taken care of. 🥰😇"
"Thank you so very much Mrs. Hamlett! I am so grateful to you and John! Here’s to another 25! Make it a great Wednesday!!"
Deashia Leonard
November 4, 2025
"It’s Good Insurance I Love It ."
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Baruto Son
November 4, 2025
"Good insurance"
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Oscar Olivarez
November 3, 2025
"Helpful and respectful. Good customer service."
"Thank you so very much Mr. Olivarez! We appreciate you and your business! "
Jonverna Mccuiston
November 3, 2025
"Great insurance ✅"
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Alex Green
November 3, 2025
"Very good insurance"
"Thank you for your feedback. We value your input and would like to understand what happened. Please reach out to my State Farm office so we can work on improving your experience."
Eunice Lee
October 30, 2025
"My representative was Ms Donna Austin. She was delightful. Very informative, explained every detail thoughly. She was very professional, kind and patient. It was by far the best insurance review that I've ever had. I highly recommend Ms. Austin and HRMack Agency for all of your insurance needs."
"Thank you so very much Ms. Lee! Donna is invaluable! It was wonderful seeing you this week! Have a wonderful weekend!"
a ala
October 29, 2025
"Great guys"
"Thank you so very much! Enjoy your Wednesday!"