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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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billy Jackson

July 2, 2026

5  out of  5
rating by billy Jackson
"Donna was very helpful and respectful with me she served me with great service. Thank you very much"
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Mj Touzi

June 25, 2026

5  out of  5
rating by Mj Touzi
"Donna went above and beyond to help me with my renter's insurance policy verification with my apartments. Her kindness and professionalism is much appreciated! Thank you Donna!!"
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Kelly Allen Gray

June 12, 2026

5  out of  5
rating by Kelly Allen Gray
"H R Mack has been my insurance agent for over 25 years. We have insured our home, had business insurance, life insurance and bank accounts all with his agency. I regularly refer clients to him because he has great customer service, is very professional and always responsive."
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Loletha Grayson

June 5, 2026

5  out of  5
rating by Loletha Grayson
"Star was amazing...."
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Michelle Wheeler

June 5, 2026

5  out of  5
rating by Michelle Wheeler
"Insurance is a very important tool when making sure you are being responsible for your assets. It is comforting knowing that you have an expert that is knowledgeable, friendly and reliable. Well, all of these qualities were found with H.R. Mack and his team.
We felt like family when meeting to discuss our needs. I would recommend H.R. Mack and his team to anyone. All of our questions and concerns were addressed quickly and with clarity! We are excited to be apart of the H.R. Mack family!"
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Me'Shan Osborne

May 27, 2026

5  out of  5
rating by Me'Shan Osborne
"Donna here at H.R. Mack and H.R Mack himself are the most fast and reliable agents that I have encountered. They are charming and reliable and always have my best interest at heart. I highly recommend them!!!"
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jt berry

May 19, 2026

5  out of  5
rating by jt berry
"Mack has been our agent for over 20 years. His staff is amazing. Always patient and attentive to our needs."
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Ashley Knittle

May 12, 2026

5  out of  5
rating by Ashley Knittle
"I’ve been with the H R Mack office for over a decade. The team is friendly, reliable, and very prompt whenever I need something. They’re quick to get things started and—most importantly—they actually answer the phone when you call. It’s just a good vibe all around. Highly recommend them if you want a team that stays on top of things."
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curtis bailey

May 8, 2026

5  out of  5
rating by curtis bailey
"Great people easy to work with"
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Chevez Morris

May 5, 2026

5  out of  5
rating by Chevez Morris
"We would like to express our appreciation for the outstanding customer service your team has provided to our family. You have guided us through the process with care and clarity, helping us understand our options to confidentiality identify what best met our needs.
Thank you for making what could have been a complicated process feel straightforward as well as stress-free and that level of support is invaluable. We are grateful for your professionalism and dedication."
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Tiffany Conner

May 1, 2026

5  out of  5
rating by Tiffany Conner
"One of the best State Farm agencies in DFW metroplex! Thank you for always helping me get the best auto, home and life insurance that benefits me and my family! ❤️"
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Yolanda Gray

April 24, 2026

5  out of  5
rating by Yolanda Gray
"HR Mack and his staff are wonderful. They were very informative and didn’t try to oversell their product. They listened and only provided me with the services that I needed and that’s appreciated. Thank you for a wonderful experience."
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Chandler Claypool

April 9, 2026

5  out of  5
rating by Chandler Claypool
"Been great"
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Shobal Johnson

March 16, 2026

5  out of  5
rating by Shobal Johnson
"It was a great experience. I got all my insurances consolidated to one place. I increased my renters insurance to match my current status. It was a good visit.
Donna is great!"
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Joy Schumpert

March 9, 2026

5  out of  5
rating by Joy Schumpert
"I really appreciate the service I get from the women in this office. They have always been exceptionally professional and helpful. I left for about a year because I thought I could get a better deal (cheaper) somewhere else. I can tell you, the $15/ month I “saved” was definitely not worth it. I won’t leave again."
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SERGIO ESPINOSA

March 9, 2026

5  out of  5
rating by SERGIO ESPINOSA
"Always professional. All my questions answered."
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David Menefee

March 9, 2026

5  out of  5
rating by David Menefee
"They staff is always nice and helpful."
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Erica Hernandez

March 6, 2026

5  out of  5
rating by Erica Hernandez
"Estrella was super helpful getting my car insurance going. She is kind and patient. And the process was super quick! Definitely recommend"
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Terry Baker

March 5, 2026

5  out of  5
rating by Terry Baker
"Had issues with policy and Donna and Emily assisted with above satisfactory results."
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lunartiger1426

March 5, 2026

5  out of  5
rating by lunartiger1426
"Emily was very helpful, she took her time and answered all my questions. She made sure that everything was correct for me and my husband. Very good experience"
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taha khalid

March 5, 2026

5  out of  5
rating by taha khalid
"I have had very good customer service from them. I have been with them for about 3 years."
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Carrie McMahan

March 2, 2026

5  out of  5
rating by Carrie McMahan
"I went in to get insurance on the vehicle I was just about to purchase. I was greeted very quick and helped just as quick. I also received a quote and got insurance. The lady I worked with was great."
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Jeanay Duffie-Slider

February 25, 2026

5  out of  5
rating by Jeanay Duffie-Slider
"Excellent customer service! They are responsive, knowledgeable, and made the entire process of my insurance experience easy. I felt supported every step of the way. Highly recommend! HR Mack and team NRH ROCK!!"
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R Stewart

February 25, 2026

5  out of  5
rating by R Stewart
"Outstanding Customer Service"
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Jimmy Roberts

February 20, 2026

5  out of  5
rating by Jimmy Roberts
"Everyone at this office is OUTSTANDING!! If you are in search for a new agent, Check HR Mack!!"